Cancellation & Refund Policy

• Online: sign in and go to Profile → My Trips, then choose Cancel booking. You will see exactly what will be refunded before you confirm.
• By email or WhatsApp: write to sales@tiptapgo.in or message +91 98190 57929 with your booking reference (it starts with TTG-).
• A cancellation takes effect on the day we receive it in writing. A phone call alone is not enough — please confirm in writing so there is a record for both of us.

The charge depends on how many days before your travel date we receive your cancellation:

We never charge more than you have paid. If the charge is larger than the amount you have paid so far, we keep what you have paid and do not ask for more.

Why there is a charge: as soon as your booking is confirmed, we begin paying and committing to hotels, transport and other suppliers on your behalf. Much of that money cannot be recovered, and the closer to travel, the less of it can.

For a package priced at ₹40,000:

• You paid an advance of ₹10,000 and cancel 45 days before travel: ₹3,500 (35%) is kept and ₹6,500 (65%) is refunded.
• You paid the full ₹40,000 and cancel 40 days before travel: ₹14,000 is kept and ₹26,000 is refunded.
• You paid the full ₹40,000 and cancel 20 days before travel: ₹20,000 (50% of the price) is kept and ₹20,000 is refunded.
• You paid an advance of ₹10,000 and cancel 20 days before travel: the charge (₹20,000) is more than you paid, so the ₹10,000 is kept and nothing more is owed.
• You cancel 10 days before travel: no refund.

• You can ask to change your travel date, travellers, hotels or itinerary. Changes depend on availability.
• For each change you pay any difference in price charged by hotels and other suppliers, plus a TipTapGo change fee of ₹1,000 per change.
• Moving to a later date is treated as a change, not a cancellation, as long as the new date is confirmed by our suppliers. If they cannot accept the change, the cancellation charges above apply.
• Removing travellers from a booking is a part-cancellation: the charges above apply to their share of the price, and the price for the remaining travellers may be recalculated (for example, for single-room occupancy).
• Name changes are free where the hotels allow them.

• If we cancel your package for any reason other than events outside our control, you get a full refund of everything you have paid — or, if you prefer, another package or a new date.
• If we have to make a major change before travel (a different destination, a lower hotel category or a different date), you may accept it, choose another package, or cancel for a full refund.
• If a hotel or service in your package becomes unavailable, we will offer a replacement of a similar standard, or refund that part of the package.

If your trip cannot go ahead because of natural disasters, landslides, floods, extreme weather, epidemics, government orders, curfews, strikes or similar events, we will first offer you a new date at no change fee. If you choose not to travel, we will refund whatever we are able to recover from the suppliers, after deducting any costs already spent. We will show you how the refund was worked out.

No refund is given for any part of a package you do not use once the trip has started — for example, a sightseeing tour you skip, a meal you miss, or leaving a hotel early — unless the supplier refunds it to us.

• Refunds are paid to the original payment method — the same card, UPI ID or bank account you paid from. For a bank transfer, to the account it came from.
• We start the refund within 7 working days of your cancellation.
• Once started, it usually reaches you within 5–7 working days, depending on your bank.
• We do not deduct any payment-gateway or bank charges from your refund.
• You will get an email and WhatsApp message when the refund is sent, with the amount and reference.

Where we sell a hotel stay or flight on its own (not as part of a package), the cancellation rules of that hotel or airline apply. They are shown to you before you pay and are written on your booking confirmation.

TipTapGo does not charge any fee on a cancellation beyond the charges set out in this policy. The only TipTapGo fee is the ₹1,000 change fee in section 4.

If you think a cancellation charge or refund has been worked out wrongly, write to us at sales@tiptapgo.in with your booking reference, or contact our Grievance Officer: Kaif Solkar & Dhaval Solank, sales@tiptapgo.in.

We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as the Consumer Protection (E-Commerce) Rules, 2020 require.