Delivery & Service Policy

• Payment receipt — immediately. As soon as a payment succeeds you receive a receipt by email and WhatsApp showing the amount paid, the balance due and your booking reference.
• Booking confirmation — within 24 hours of your advance payment, by email and WhatsApp, with your itinerary, travel dates and payment schedule.
• Final itinerary and hotel vouchers — at least 3 days before travel, once the full amount has been paid. For bookings made close to the travel date, we send them as soon as everything is confirmed.
• Driver and pick-up details — 24 hours before your arrival or the start of your trip.

You can also see your booking, payments and balance at any time in Profile → My Trips.

Everything is sent to the email address and mobile number given for the booking. Please make sure they are correct, and check your spam or promotions folder if an email does not arrive. Vouchers can be shown at hotels printed or on your phone.

Hotel stays, transfers, sightseeing and other services in your package are delivered by our suppliers at your destination, on the dates and as described in your final itinerary. Their delivery is governed by our Terms & Conditions.

If you have not received a confirmation within 24 hours of paying, or your vouchers 3 days before travel, contact us at sales@tiptapgo.in or +91 98190 57929 (phone and WhatsApp) with your booking reference, and we will resend them at once.

How cancellations are charged and refunds are paid is set out in our Cancellation & Refund Policy.